Effective Date: May 2025 Blackjak AI strives for customer satisfaction. This Refund Policy outlines when refunds for Celestiya (the "Service") may be provided for purchases of stock predictions or related services. By making a purchase, you agree to this policy.

Due to the digital and informational nature of our product, all sales are considered final once you have received the requested stock prediction or content. We do not issue refunds for digital services once the order is fulfilled. When you pay for a prediction, you gain immediate access to valuable information that cannot be “returned.” Example: If you purchase a one-time stock prediction and we deliver the prediction to your app account or email, the transaction is complete and not reversible. We cannot refund this purchase simply because the outcome did not meet expectations, or you changed your mind. (Remember: our predictions are not guaranteed, as noted in our Terms of Service’s disclaimers.)

In certain exceptional cases, we may provide a full or partial refund, or a credit for future services, at our discretion:

• Non-Delivery of Service: If due to a technical issue on our end (server error, app crash, etc.), you did not receive the prediction or content you paid for, you are eligible for a refund of that purchase. Please contact us within 3 of the purchase with details (transaction ID, time, and what happened). A prediction is considered delivered if it has been sent to your account or provided to you and no error report was made within the timeframe.
• Incorrect Billing / Duplicate Charge: If you were charged more than once for the same prediction or charged an incorrect amount, we will refund any excess charges once verified.
• Content Not as Described or Error in Content: In the unlikely event that the prediction content delivered is completely different from what was promised (for example, you paid for a prediction on Stock A but received data for Stock B), you may request a correction or refund. Minor inaccuracies or undesired outcomes (e.g., you disagree with the prediction) do not qualify as “not as described.”
• Extenuating Circumstances: We may consider refunds in other extraordinary situations on a case-by-case basis. For example, if a user could not access the Service at all due to our system downtime during the period of purchase, or other situations required by consumer protection law in your jurisdiction.

All refund requests are evaluated in good faith, but approval is not guaranteed except where required by law. Our goal is to be fair and reasonable, ensuring genuine issues are resolved while preventing abuse of this policy.

If you believe you qualify for a refund under the above criteria, please take the following steps:

• Contact Support: Email us at n8wing.017@gmail.com to submit your refund request. Include your account username/email, the transaction or order ID, date of purchase, and a detailed description of the issue.
• Timeframe: Submit your refund request within 3 of the purchase in question. Requests made after a prolonged period (e.g., many weeks later) may be harder to verify and less likely to be approved, except as required by law.
• Review Process: Our support team will review your request, verify the transaction and the issue. We may contact you for additional information or troubleshooting steps (for instance, if a prediction didn’t display, we might help you retrieve it).
• Resolution: If a refund is approved, we will process it through the original payment method. Please allow 7 for the credit to appear, depending on your bank or payment provider. If a refund is not approved, we will provide the reason and, where possible, offer alternative solutions (such as a credit or re-delivery of the prediction).

If you initiate a chargeback or dispute with your bank or credit card for a charge that corresponds to a Celestiya purchase, we reserve the right to suspend your account until the dispute is resolved. We encourage users to contact us first to resolve any payment issues, as chargebacks can delay resolution. Fraudulent chargebacks (i.e., claiming a refund via the bank while still receiving the service) may result in account termination.

This Refund Policy may be updated from time to time. We will notify users of any significant changes by posting the new policy in the app or on our website and updating the effective date. It’s your responsibility to review this policy periodically. Continued use of Celestiya after changes signifies acceptance of the revised Refund Policy.

If you have questions or concerns about these Terms or the Service, you can contact us at:
Email: n8wing.017@gmail.com

We will do our best to address your inquiry promptly.